FAQ's
GENERAL
Can I cancel or modify my order after placing it?
Orders cannot be canceled or modified once submitted. Please review your order carefully before checkout.
Do you ship internationally?
Currently Bell Helmets only ships to physical addresses within New Zealand. For international order please visit your regional Bell Helmets website or contact your local retailer.
What is Bell Helmets' warranty policy?
Bell Helmets products are covered by a one-year limited warranty against defects in materials and workmanship. For details please visit our Warranty Page
Does Bell Helmets offer a crash replacement program?
Yes, Bell Helmets offers crash replacement for helmets and select apparel. Contact customer service with details and photos of the damaged item.
HELMET FAQS
How do I choose the right helmet?
Use our Helmet Fit Guide to find the best fit based on your riding style and head measurements.
What is MIPS Technology?
MIPS (Multi-directional Impact Protection System) is designed to reduce rotational forces during angled impacts. Many Bell Helmets are equipped with MIPS for added protection.
How often should I replace my helmet?
Helmets should be replaced every 3-5 years, or immediately after a crash or visible damage.
Can I paint or modify my helmet?
No. Painting or modifying your helmet may compromise its safety and void the warranty.